Return Policy

We offer a no-risk, 60-day return policy on all purchases through Pearlotica.com.  Please review our Pearlotica Promise that details our guarantee to ensure your complete satsisfaction in our jewelry and your shopping experience. 

Pearlotica Promise

Our Promise to You – 100% Satisfaction Guaranteed.  It’s Simple.  We guarantee the quality of all our fine pearl jewelry products and strive for your complete satisfaction in everything we do for you.  In the event that you or your recipients aren’t 100% satisfied, we’ll do whatever it takes to make it right.  We want your Pearlotica shopping experience to be memorable and one that will help us earn you as a lifelong customer.

We know that every purchase and gift is very important.  It’s a representation of your individual taste and thoughtfulness.  This is why each shipment to you leaves our door with a personalized touch, our commitment to quality and attention to all the details on your order.

As our valued customer, you can relax knowing that we’ll accept nothing short of your complete satisfaction without exceptions. Please do note that any custom sizing to a ring or paid expedited shipping cost will not be refunded as part of your total refund.  All other standard costs associated with any purchase are refunded in total immediately upon receipt of your return.  Please don’t hesitate to call or email us with any questions or concerns that you may have about your Pearlotica Jewelry purchase.

Customer Service Phone: 1-888-71-PEARL (73275)   
Email: customerservice@pearlotica.com

Thank you for shopping with Pearlotica.com.